Product Support Redesign

Our support hub page was outdated and underserving our customers. I worked on a cross-functional team at Tektronix to explore new designs.

Experiment goal:

Reorganize the support page to allow users to self-serve support needs. The team hypothesized that these changes would reduce the number of technical support requests and increase quality of our support content.

Proposed designs for testing:

Created multiple prototypes for review and testing. The content offerings were expanded upon. We were interested in testing different layouts to see what presentation would resonate most with users and which content hierarchy would best serve their needs.

product support experiment